bigbunny app Privacy Policy – How We Handle Your Personal Data

When you create an account on bigbunny app, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player profile. We may also ask for a government-issued ID during the verification process to comply with applicable Philippine regulations. All registration data is stored securely and is never sold to third parties. Providing accurate information at sign-up helps us protect your account and process your transactions without delays.

To process deposits and withdrawals in Philippine Pesos, we collect payment-related details such as your preferred local payment method, account or reference numbers, and transaction history on our platform. We do not store full card numbers or sensitive banking credentials directly on our servers — these are handled through secure, locally recognised payment channels. Transaction records are retained for the period required by applicable Philippine financial regulations. If you request a withdrawal, we may ask for additional verification to confirm that the receiving account belongs to you. This protects both you and the integrity of our payment system.

When you access bigbunny app through your mobile browser, we automatically collect certain technical data including your device type, operating system, browser version, IP address, and session timestamps. We also record which games you play, how long you spend on the platform, and which features you interact with most. This data helps us improve platform performance, detect unusual activity, and personalise your experience where possible. Usage data is analysed in aggregate and is not used to identify you individually for marketing purposes. You can review our cookie practices in the section below for more detail on how tracking technologies are used.

If you contact our support team with a question, complaint, or request, we retain a record of that communication including your name, contact details, and the content of your message. These records help us resolve your issue efficiently and maintain a history of interactions for quality assurance purposes. Support data is accessible only to authorised team members and is not shared with external parties except where required by law. We may use anonymised support data to identify common issues and improve our help resources for Filipino players. Records of support interactions are kept for a reasonable period and then securely deleted in line with our data retention schedule.

We use your IP address and, where available, general location signals to confirm that you are accessing the platform from the Philippines and to comply with our geographic access policies. We do not collect precise GPS coordinates or real-time location tracking data from your device. Location indicators are used solely for compliance, fraud prevention, and ensuring that the platform is being accessed in accordance with our terms. This information is not shared with advertisers or used to build a profile of your physical movements. If you use a VPN or proxy service, please be aware that this may affect your ability to access certain features of the platform.

We use essential cookies and session tokens to keep you logged in, remember your preferences, and maintain the security of your account during each visit. These are strictly necessary for the platform to function and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or cross-site tracking technologies. Analytics cookies, if used, are configured to collect only anonymised, aggregated data about how players navigate the platform. You can manage cookie settings through your browser, though disabling essential cookies may limit your access to certain features of bigbunny app.